Refund policy
RETURN & REFUND POLICY
Last Updated: September 26, 2026
At Huggorie, we want you to feel confident when placing an order with us. If your purchase does not meet your expectations, we offer a 30-day free return and refund policy, subject to the conditions outlined below.
1. 30-Day Return Period
You may request a return within 30 days from the date your order is delivered.
To qualify for a return, the product should be returned in substantially the same condition in which it was received, together with any included components or accessories where applicable.
Reasonable inspection of the product after delivery will not automatically make it ineligible for return.
2. How to Request a Return
To begin a return, please contact:
Please provide:
- Your full name
- Order number
- Email address used for the purchase
- Item you wish to return
- Brief reason for the return
- Photos if the product arrived damaged, defective, or incorrect
Our customer support team will review your request and provide the appropriate return instructions.
Please contact us before sending a product back. Products returned without authorization or to an incorrect address may experience processing delays.
3. Free Returns
Eligible returns requested within the 30-day return period qualify for free return service.
Huggorie will provide return instructions after your request has been reviewed and approved.
4. Damaged, Defective, or Incorrect Items
Please inspect your order shortly after delivery.
If your product arrives damaged, defective, or different from the item you ordered, contact us at support@huggorie.online as soon as possible.
Please include photographs showing the issue where possible. Once verified, we will work with you to provide an appropriate solution, which may include a replacement or refund.
5. Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used to place the order.
Processing times after a refund has been issued may vary depending on your bank, card issuer, or payment provider.
6. Order Cancellations
If you need to cancel or modify an order, contact us as quickly as possible.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, we may be unable to cancel or modify it.
7. Exchanges
If you would like a different product or variation, please contact our customer support team. Depending on the circumstances, we may recommend returning the original item and placing a new order.
8. Consumer Rights
Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable law.
For questions regarding a return or refund, contact:
Email: support@huggorie.online
Phone: (604) 897-7222